If you have an issue with your Instagram account, Instagram offers free email and phone support, as well as an online knowledge base that can help you solve your problem quickly and easily. In order to reach Instagram support in any of these ways, you will need to have your account information on hand, including your username and password, so they can look up your account without having to force you to reset it. Here’s how to contact Instagram support
Know that you can always ask
Sometimes you may have a question about your account, privacy settings, or what the Instagram terms and conditions mean. You might be wondering if you’ve done something wrong, or if your account is okay. The good news is that there are several ways you can contact Instagram for help. For starters, head over to this page where you’ll find links to support pages and instructions on how to reach out by email or by phone. Or maybe instead of scrolling through social media for hours trying in vain to figure out why you can’t make a connection between Facebook and Twitter, just click here for some great solutions. When you need a little help with your IG profile, come here first!
Follow the advice on their website
The first step to getting help is contacting the right channel. You can reach out to them via the following channels:
- Email: This email goes directly to their customer service team.
- Submit a request via their website: You can send a ticket directly from their website.
Contact them by email
Visit the Email Us page, enter your contact information and the problem you are having with your account, then press Send. You will receive an email reply from Instagram. Make sure that you do not include any personally identifiable information in the email (name, address, phone number). Check your spam folder if you don’t see a response after 24 hours.
You can also reach out via DM, or direct message. Go to your profile, click on Settings, then Direct Messages, and look for a little pencil next to each of your contacts. Clicking on these pencils opens up a new screen that will allow you to send a direct message. Simply type in your comment and press Send. This is a private form of communication between you and an individual contact on Instagram. Like with emails, there are no guarantees that messages will be read or replied back to (though they usually are). If you receive no response after several attempts it’s best just to submit another email through their official channels instead.
Address why you need to get in touch
It is likely that at some point, you will have a question or problem with your account. The good news is that there are plenty of ways to contact Instagram’s customer service team. By contacting them directly you can get answers fast and get your account back on track in no time. Below, we will go over the various methods you can use.
If you need help with your account, you can get in touch via email, phone or online chat. You can reach out to them through their website or contact them by filling out a form that is located on their Contact Us page. Before you contact them, make sure you’ve done everything on your end first. Have you tried signing out and back into your account? Did you reset your password? Maybe even try deleting and reinstalling the app? Try everything at home first before contacting their customer service department. If nothing works, it’s time to get in touch with them directly.
Wait up to 24 hours. Don’t panic if they don’t respond straight away.
Hey there! If you’re reading this, I imagine that your account has been disabled or there’s some other sort of problem.
You can contact us for help, here’s what to do:
1) Find the message with the subject Hello from Instagram in your inbox and tap on it.
2) Send us a DM with your username and email address (both are required).
3) We’ll reply as soon as we can, usually within 1-2 business days.